Shipping policy

Shipping Policy

Last updated: June 2026

Poply Lab ships worldwide. Here's everything you need to know about how we get your order to you.

Order processing

Most orders are processed within 3–5 business days after payment is confirmed.

If there's a delay — due to stock, custom configuration, or high order volume — we'll contact you by email.

Shipping methods & estimated delivery

Method Estimated delivery Best for
Air express 7–15 business days Most orders
Standard postal 15–30 business days Lower-cost option
Freight (large items) 25–45 business days Oversized or heavy orders

All delivery times are estimates and not guaranteed. Delays caused by customs, carrier schedules, or events outside our control are beyond our responsibility.

Tracking

You'll receive a tracking number by email once your order ships. Tracking updates may take 1–3 days to appear after dispatch depending on the carrier.

Duties, taxes & import fees

Import duties and taxes may apply depending on your country. Where available, you can prepay duties and taxes at checkout so there are no surprise fees on delivery.

If prepaid duties are not available for your destination, you are responsible for any import fees charged by your local customs authority.

Special shipping notes by product type

Cyberpunk props & wearable LED gear These items contain lithium batteries. Some carriers and destinations have restrictions on battery shipments. If we cannot ship to your region via standard air express, we'll contact you with alternatives before dispatching.
Fire performance props (katana & similar) These ship completely dry — no fuel or combustible materials are included. Carrier classification of fire-performance equipment varies by destination. Contact us before ordering if you're unsure whether delivery is available in your region.
Electronics & gadgets Shipped by air express in most cases. Include your correct phone number at checkout — some carriers require it for delivery coordination.

Address accuracy

Please double-check your shipping address before placing your order. We're not responsible for delays or failed deliveries caused by incorrect or incomplete address information.

Lost, damaged, or incorrect orders

Inspect your package when it arrives. If anything is missing, damaged, or wrong, contact us at info@poplylab.com with your order number, photos of the item, and photos of the packaging. We'll sort it out.

Questions?

Email us at info@poplylab.com before ordering if you have questions about shipping to your country, battery restrictions, or product-specific delivery requirements.